Question 1

What happens if an assigned caregiver isn't suitable?

Accepted Answer

Tell us and we will arrange a replacement. If you have a reasonable concern about an assigned staff member's performance, conduct, suitability or availability, contact our customer support team promptly on +91 96244 52445. We will investigate the concern and, where feasible, arrange a suitable replacement in accordance with the arrangement agreed with you. A replacement request does not automatically entitle you to a refund: that is governed by our Refund & Cancellation Policy.

Question 2

What happens after I enquire, and how does care start?

Accepted Answer

A care coordinator calls you back within working hours to understand what the patient needs. They then arrange a free assessment, at which we go through the care requirement and the daily routine and put together a care plan. We match a background-verified caregiver, nurse or therapist to that plan and brief them on the patient's routine, preferences and medical notes before care begins. You can also start the same process by calling +91 96244 52445.

Question 3

What shift patterns are available?

Accepted Answer

It depends on the service. Trained attendants are booked as 12-hour or 24-hour shifts, and newborn and mother care is available as day shifts, night shifts or 24-hour care. For our other services the pattern is not fixed in advance, you agree it with your care coordinator based on what the patient needs. Tell the coordinator the hours and days you need at the free assessment and the schedule is set from there.

Question 4

How are your care professionals vetted and qualified?

Accepted Answer

Every caregiver we place is background-verified, and our trained attendants are police-verified. Which professional you get depends on the service: qualified nurses for home nursing, certified physiotherapists for physiotherapy, and trained attendants and caregivers for daily personal and mobility care. Caregivers and attendants are matched to the patient's language and care needs and briefed on their routine before care starts, and attendant placements get regular quality checks from our supervisors.

Question 5

Do you work with health insurance or TPAs?

Accepted Answer

Yes, we work with health insurance providers and TPAs. Whether your policy actually covers home healthcare, and how much of it, depends entirely on the individual policy: some cover home nursing and post-hospitalisation care, others do not. Tell your care coordinator which insurer and policy you hold when you enquire, and check the same with your insurer or TPA before care begins.

Question 6

How quickly can Advino Healthcare start in Ahmedabad?

Accepted Answer

We can typically start within 24–48 hours of assessment. Emergency same-day placements are available in most Ahmedabad areas.

Question 7

Which areas in Ahmedabad do you cover?

Accepted Answer

We serve all major areas including Satellite, Bopal, Prahlad Nagar, Navrangpura, Maninagar, Chandkheda, Gota, Thaltej, SG Highway, and more.

Question 8

Are Advino's caregivers in Ahmedabad Gujarati-speaking?

Accepted Answer

Yes, most of our caregivers are local to Gujarat and can communicate in Gujarati and Hindi, making your loved ones comfortable.

Question 9

What are the charges for elder care in Ahmedabad?

Accepted Answer

Charges depend on the type and duration of care. Contact us for a personalised quote after a free home assessment.

Question 10

Does Advino serve all areas in Surat?

Accepted Answer

Yes, we cover all major areas including Adajan, Vesu, Katargam, Varachha, Althan, City Light, Pal, and more.

Question 11

Can I get a nurse in Surat for post-surgery care?

Accepted Answer

Absolutely. We provide skilled nurses for wound dressing, IV therapy, catheter care and post-operative monitoring at home in Surat.

Question 12

Is there 24-hour elder care available in Surat?

Accepted Answer

Yes, we offer full 24-hour care with shift-based caregivers for elderly patients in Surat.

Question 13

How do I book a physiotherapist in Surat?

Accepted Answer

Simply fill out the form on this page or call +91 96244 52445. We'll arrange a consultation and start within 48 hours.

Question 14

Which areas in Vadodara does Advino cover?

Accepted Answer

We cover Alkapuri, Fatehgunj, Gotri, Subhanpura, Akota, Manjalpur, Karelibaug, and most residential areas across Vadodara.

Question 15

Can Advino help with post-hospitalisation care in Vadodara?

Accepted Answer

Yes. We specialise in post-discharge care at home: nursing, physiotherapy, wound management and medication support.

Question 16

Are there Gujarati-speaking caregivers in Vadodara?

Accepted Answer

All our Vadodara caregivers are locally sourced and fluent in Gujarati and Hindi.

Question 17

What is the minimum booking period?

Accepted Answer

Minimum booking starts from a single day. We offer daily, weekly and monthly packages depending on your care needs.

Question 18

Does Advino Healthcare serve Hinjewadi and IT hub areas in Pune?

Accepted Answer

Yes, we serve Hinjewadi, Wakad, Baner, Kharadi, Viman Nagar and all IT corridor areas in Pune.

Question 19

My parents live in Pune but I work in Bangalore: can I arrange care remotely?

Accepted Answer

Absolutely. Many of our Pune clients are working professionals from other cities. We provide regular updates via WhatsApp and phone calls.

Question 20

Are Marathi-speaking caregivers available in Pune?

Accepted Answer

Yes, we have Marathi, Hindi and English-speaking caregivers to match your family's preference.

Question 21

Can I start hospital-at-home services in Pune urgently?

Accepted Answer

For urgent cases, we can mobilise a nurse or caregiver within 4–6 hours in most Pune areas.

Question 22

Which areas does Advino cover in Indore?

Accepted Answer

We cover Vijay Nagar, Palasia, MG Road, Scheme 54, Bhawarkuan, Super Corridor, Nipania, and most residential areas across Indore.

Question 23

Can NRI families in the US/UK arrange care for parents in Indore?

Accepted Answer

Yes. We work with many NRI families. You can book, manage and monitor care entirely remotely via WhatsApp and our care updates.

Question 24

Is physiotherapy at home available in Indore?

Accepted Answer

Yes, we have certified physiotherapists for stroke recovery, orthopaedic rehab, and post-surgery care across Indore.

Question 25

How much does elder care cost in Indore?

Accepted Answer

Costs vary by type and duration of care. We offer a free home assessment to understand your needs and provide an accurate quote.

Question 26

Which areas in Jaipur does Advino serve?

Accepted Answer

We cover Vaishali Nagar, Mansarovar, C-Scheme, Malviya Nagar, Tonk Road, Bapu Nagar, Raja Park, Jagatpura and most areas in Jaipur.

Question 27

Are Hindi-speaking caregivers available in Jaipur?

Accepted Answer

Yes, all our Jaipur caregivers are fluent in Hindi and some in Rajasthani, ensuring your elderly loved ones are comfortable.

Question 28

Can I get an emergency nurse in Jaipur?

Accepted Answer

For urgent requirements, we can typically deploy a nurse within 6–8 hours in Jaipur. Call +91 96244 52445 for emergencies.

Question 29

Does Advino provide post-operative care in Jaipur?

Accepted Answer

Yes. We specialise in post-surgery care at home: skilled nursing, physiotherapy, wound management and medication administration.

Frequently asked questions

General

Ahmedabad

Surat

Vadodara

Pune

Indore

Jaipur

Talk to a care advisor