Refund & Cancellation Policy

ADVINO HEALTHCARE PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
ADVINO HEALTHCARE PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the ADVINO HEALTHCARE PRIVATE LIMITED, it’ll take 9-15 Days days for the refund to be processed to the end customer.

HEALTHCARE SERVICE CANCELLATION & REFUND TERMS

For healthcare services provided by ADVINO HEALTHCARE PRIVATE LIMITED, including but not limited to Home Nursing Care, Caregiver/Medical Attendant Services, Elderly Care, Physiotherapy, Home Healthcare Services, Post-Hospital Care and other healthcare support services, the following additional terms shall apply:

1. Cancellation Before Commencement of Service

If a customer cancels a healthcare service before the scheduled commencement of the service, the refund request may be considered subject to the applicable cancellation terms and administrative or booking charges, if any.

Where a healthcare professional, nurse, caregiver, attendant, physiotherapist or other staff member has already been allocated, scheduled or deployed for the customer, the refund may be subject to reasonable charges incurred by ADVINO HEALTHCARE PRIVATE LIMITED.

2. Cancellation After Commencement of Service

Once a healthcare service has commenced, the amount corresponding to the services already provided shall generally be non-refundable.

For prepaid services or service packages, any eligible refund for the unused portion may be calculated after deducting:

Charges for services already provided;
Applicable cancellation or administrative charges, if any;
Staff deployment or replacement-related expenses, where applicable; and
Any other non-refundable charges communicated to the customer at the time of booking.

The final refund amount will be determined by ADVINO HEALTHCARE PRIVATE LIMITED after reviewing the individual case.

3. Replacement of Healthcare Staff

If a customer is dissatisfied with an assigned nurse, caregiver, medical attendant, physiotherapist or other healthcare professional, the customer may contact our Customer Support Team and request a replacement.

Where reasonably possible, ADVINO HEALTHCARE PRIVATE LIMITED will make efforts to provide a suitable replacement. A staff replacement request shall not automatically qualify the customer for a full refund.

4. Patient Hospitalization, Emergency or Change in Medical Condition

If the patient is hospitalized, discharged, transferred, or experiences a significant change in medical condition resulting in discontinuation of home healthcare services, the customer should inform ADVINO HEALTHCARE PRIVATE LIMITED as soon as reasonably possible.

Any refund for unused prepaid services may be considered on a case-to-case basis, subject to verification and applicable deductions.

5. No Refund for Services Already Rendered

Charges for healthcare services that have already been provided, including nursing visits, caregiver/attendant services, physiotherapy sessions, medical support services or other completed services, are generally non-refundable.

6. Refund for Unused Prepaid Services

Where a customer has made an advance payment for a defined service period and is eligible for a refund, the refund will normally be calculated based on the unused portion of the service after applicable deductions.

Any minimum commitment period or package-specific cancellation terms communicated at the time of booking shall also apply.

7. Refund Request Process

All cancellation and refund requests must be communicated to the ADVINO HEALTHCARE PRIVATE LIMITED Customer Support Team through the official communication channel provided by the company.

The customer may be required to provide relevant booking details, payment information and the reason for requesting cancellation or refund.

ADVINO HEALTHCARE PRIVATE LIMITED reserves the right to verify the request and supporting information before approving any refund.

8. Refund Processing Time

For refunds approved by ADVINO HEALTHCARE PRIVATE LIMITED, the refund will generally be processed within 9–15 working days from the date of approval.

The actual time taken for the amount to reflect in the customer's bank account or payment method may vary depending on the bank, payment gateway or financial institution.

9. Payment Gateway and Transaction Charges

Where applicable, payment gateway, transaction, banking or other third-party charges that are non-refundable may be deducted from the refundable amount, provided such charges have actually been incurred and are applicable to the transaction.

10. Non-Refundable Situations

A refund may not be provided where:

The service has already been fully delivered;
The customer has used the complete prepaid service period or package;
The cancellation is made after the applicable cancellation period;
The customer provides incorrect or misleading information;
The service was discontinued due to reasons attributable to the customer, where applicable; or
The applicable service-specific terms clearly state that the payment is non-refundable.

11. Exceptional Circumstances

ADVINO HEALTHCARE PRIVATE LIMITED may consider refund requests arising from exceptional circumstances on a case-to-case basis. Any such decision will be made after reviewing the circumstances and available supporting information.

12. Policy Modification

ADVINO HEALTHCARE PRIVATE LIMITED reserves the right to modify, update or amend this Refund & Cancellation Policy from time to time. The updated policy shall be applicable from the date it is published on the company's official website, unless otherwise specified.

13. Contact for Refund & Cancellation

For any cancellation, refund or service-related concern, customers may contact the ADVINO HEALTHCARE PRIVATE LIMITED Customer Support Team through the contact details available on the company's official website.

ADVINO HEALTHCARE PRIVATE LIMITED

Website: advinohealthcare.com